SECURE ORDERING: Our online [Shopping Cart] is 100% guaranteed secure. We accept all major credit cards at our secure online server, and in addition to the secure cart, we also accept payment via [PayPal], plus some of our suncatchers are available at [ETSY].
PHONE ORDERING: Secure shopping carts are generally the best way to place online orders, however if you prefer to order over the phone, then you are welcome to call:
SHIPPING: We ship nationwide. The total shipping cost is based on the number of suncatchers you order, and the per item shipping drops in cost the more you order. For example, the first two items have a total shipping cost of $7 ; for 4 items, add another $5, so the total for the four suncatchers is $12, or only $3 per item. The shipping charge for 6 items is only $16 (which is the maximum ~ there is NO additional shipping charge above the $16 for 7 or more items).
SHIPPING OUTSIDE THE USA: We regret to say that due to restrictions at our credit card processor we can no longer ship outside the USA... sorry!
SATISFACTION GUARANTEED: If for any reason you are not happy with your order, carefully pack & return all or part of it for an exchange or refund. If any item in your order is damaged in transit to you, we will immediately replace it at no additional charge.
READY TO HANG: Each item in your order arrives [ready to hang] ~ we attach strong fishline to a soldered loop ~ and we include simple instructions for hanging it in the most secure manner.
ORDERS ARE PROMPTLY FILLED: In almost every circumstance, once an order is received we promptly begin making it in our studio and then ship within about 5-7 days. If you need something even quicker, just ask ~ if perchance we have the item already created, it will be sent out immediately.
GUARANTEED SAFE DELIVERY: All orders are very carefully packed ~ if any accidental damage were to occur while in transit, we will replace it at no charge.
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MOST ITEMS AVAILABLE IN VARIETY OF COLORS: Almost every design we sell is available in a variety of colors, including mauve/purple, blue, green, red, gold, yellow... pick what is best for you ~ they are all beautiful! If you would like a color not listed with an item, please let us know as we are happy to use whatever you want. See this example of a [custom color].
SPECIAL REQUESTS: Every design we sell is handmade by our studio, so if you have a special request ~ custom colors for example ~ just let us know and if we can make it for you, we will. It might take a bit longer to ship your order, but if you are not in a hurry, we will do our best to fulfill your request. Please note however that we cannot change the size of any design.
QUANTITY ORDERS: We offer several of our most popular designs at a discounted price if you need a quantity of gifts, for your club members, or wedding party, or employees, or friends ... whatever the occasion! Go to our... [Special Quantity Order Selections]
GIFT SHIPPING AVAILABLE: If you need a gift for a friend or loved one, we are happy to send it directly to them, with an enclosed short message of your wording.
YOUR PRIVACY IS ASSURED:
- Your credit card number is encrypted when sent to the totally secure server ~ it is 100% guaranteed safe and secure.
- We never sell, trade, or give away any email addresses or contact information to anyone ~ for any reason ~ ever.
STILL HAVE QUESTIONS? You can call us at from 11am to 8pm PST, Monday through Saturday; or check out our [Frequently Asked Questions] page; or email us via our convenient [Online Form]